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Return Charge Heavy Items Marcellamoda

Return Charge Heavy Items


This listing represents a discounted shipping charge for returning products back to us. 

We're happy to arrange DHL pickup for returns at a discounted rate for customers in the US and Canada to provide a faster, easier, and more affordable returns option! We appreciate your understanding--we would not be able to reimburse you for your return shipping cost as we try to keep our prices relatively low. You can find more information about our return policy here.

Please do not purchase this listing unless we have sent it to you.

Kindly review the information below before completing your order

Upon purchasing this listing, you will receive:
> an email confirmation of your purchase
> a follow-up email from our team with all necessary documents for shipping your return(s), filled out and ready to print
> an email from DHL with the details of the shipment, followed by a phone call to arrange your pickup time

PLEASE BE SURE TO INCLUDE THE FOLLOWING INFORMATION during the checkout process as comment to your order to ensure that we have all the necessary information to arrange your pickup:
> your phone number and email address
> the address where DHL can collect the package from you
> desired pickup date and timeframe

Please note that if you do not specify the information above, we’ll go ahead and schedule the pickup within 48 hours of the listing purchase with the contact information (email and address) provided at the time of purchase. 

You will have the opportunity to confirm the location, date, and timeframe when DHL calls you to finalize pickup details, but this information is required for us to make the initial scheduling request.

Before your scheduled pickup time, simply print the shipping documents, and pack your items for return with your completed return form.

Once we receive your package from DHL (within 2-4 business days), we will send you a confirmation message, and will process your return and issue your refund within five business days.

If your package also includes garments for exchange, we will ship your replacement garments as quickly as possible. You will receive a new tracking number when we mail your exchange. Please make sure to also purchase the exchange processing fee listing.

If you do not wish to take advantage of our discounted DHL pickup option to mail your return, please do not purchase this listing. Instead, kindly follow the directions on our return form to mail back your garments. 

If you have any questions, please contact us via email at



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