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Exchange Charge

Exchange Charge

$9.00

This listing is for our exchange processing fee.

Please do not purchase this listing unless we have sent it to you via email. If you would like to request a return or exchange, please contact us via email at support@marcellamodanyc.com.


Please note that we're unable to assist with the cost incurred to mail back the garment, but we'd be happy to send your replacement item upon receiving your item for exchange for no additional shipping charge. You can find more information about our return policy here.

Please do not purchase this listing unless we have sent it to you via a private message.

Kindly review the information below before completing your order

We're happy to offer one size/color exchange per garment for a flat processing fee of $9—whether you're sending back one item or multiple items from the same order for exchange.

Once we receive your package, we will send you a confirmation email, and will ship your replacement garments as quickly as possible. You will receive a new tracking number when we mail your exchange. If your package also includes garments for return, we will process your return and issue your refund within five business days.

Kindly note that depending on the shipping method and country of origin, return packages could take 1-4 weeks to reach Bulgaria, and might require additional processing time at customs before received by us.

Please keep in mind that we’re only able to process exchanges for the same item in a new size or color (depending on availability), and cannot process exchanges for two different garments. Any such requests would instead be processed as a return.

If you receive an exchange and then decide to send it back to us, kindly note that your refund for the returned item will be issued in the form of store credit.

If you have any questions, please contact us via email at support@marcellamodanyc.com.

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