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Exchange Charge


This listing is for our exchange processing fee. Please do not purchase this listing unless we have sent it to you via email. If you would like to request a return or exchange, please contact us.

PLEASE NOTE: Out of an abundance of caution, we have implemented a temporary procedure to help defend against the spread of the Coronavirus (COVID-19) which will extend our processing time for returns and exchanges by an additional 5-10 business days. We thank you in advance for your understanding.

Kindly review the information below before completing your order:

We're happy to offer one size/color exchange per garment for a flat processing fee of $9—whether you're sending back one item or multiple items from the same order for exchange.

Please note that we're unable to assist with the cost incurred to mail back the garment, but we’re happy to send your replacement item for no additional shipping charge upon receiving your item for exchange and the exchange processing fee.

Once we receive your package, we will send you a confirmation message, and will ship your replacement garments as quickly as possible. You will receive a new tracking number when we mail your exchange. If your package also includes garments for return, we will process your return and issue your refund within five business days.

Kindly note that depending on the shipping method and country of origin, return packages could take 1-4 weeks to reach Bulgaria, and might require additional processing time at customs before received by us. We're happy to arrange DHL pickup for returns and exchanges at a discounted rate to provide a faster, easier, and more affordable return shipping option—please contact us if you’re interested.

Please keep in mind that we’re only able to process exchanges for the same item in a new size or color (depending on availability), and cannot process exchanges for two different garments. Any such requests would instead be processed as a return.

We appreciate your understanding—we would not be able to reimburse you for your return shipping cost as we try to keep our prices relatively low.

You can find more information about our return and exchange policy here.

If you have any questions, please contact us.



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