Shipping Methods
US mask orders are shipped via USPS First Class Mail with a tracking number from our US fulfillment location. Your order should be shipped within 1-3 business days, and then delivered within 2-7 days. If you upgrade to Express Shipping, your order would be shipped via FedEx and then delivered within 2 business days.
US apparel orders ship via DHL Express from our European atelier. Your order should be shipped within five business days, and then delivered within 1-4 days.
International mask orders ship via DHL Express from our European atelier. Your order should be shipped within 2-3 business days, and then delivered within 1-4 days.
International apparel orders ship via Deutsche Post from our European atelier. Your order should be shipped within five business days, and then delivered within about 7-20 days. If you selected express shipping at checkout, or if your order exceeds a total weight of 4.4lbs (2kg), your order will be shipped with DHL Express and will be delivered within 1-8 days.
Please keep in mind customers may experience delivery delays based on how the operations of the courier services are impacted by COVID-19.
All orders are shipped with a tracking number. If you are a customer in the US and have ordered both masks/filters and apparel items, you will receive two separate tracking numbers and shipments, since US mask orders are fulfilled from the US, and all apparel orders are shipped from our European atelier.
Signature Requirement and Delivery Preferences
Orders shipped via DHL Express will automatically include a signature requirement, so please arrange delivery at a location where you or someone you trust will be sure to be during daytime hours. We recommend taking advantage of the signature requirement option for a more secure delivery, but if you wish to waive the requirement, you may do so directly through DHL prior to delivery. You will also have the option to edit your delivery preferences up through the date of delivery if desired.
Orders shipped via USPS or Deutsche Post will not include a signature requirement. You might prefer that the order be sent to your place of employment, to a trusted friend who could receive the package during delivery hours, etc. Please note that for orders shipped with USPS or Deutsche Post, there will be no way for us to edit shipping and delivery details once your order has been mailed, so please contact us immediately after placing your order if you wish to make any changes, and we will do our best to accommodate you if possible. We would not be able to issue a refund for any items shipped prior to processing your request for changes.
Kindly note that if the tracking number indicates that your package has been delivered, we consider the package delivered and, while we will do whatever we reasonably can to help escalate the issue with the courier, we respectfully won't be able to offer any resolution from our side.
Shipping Costs and Upgrades
Shipping varies by country and by item type. If you add the items to your shopping cart, you'll see the specific costs before checking out. International garment orders are also eligible for a shipping upgrade to DHL Express for a faster and more secure delivery for a small upgrade fee, so please review and select your preferred shipping option during the checkout process.
If you would like to upgrade the shipping on an existing (already placed) order, please contact us immediately so we may assist you if possible. In this situation, we’ll just send you an additional listing to purchase the upgrade.
Please note that any international order with a total weight of over 4.4 lbs (or 2 kg) will automatically be upgraded by us to DHL Express at no additional charge. If you are unsure whether your order will qualify for an automatic upgrade, please feel free to contact us prior to making your selection.
Lost Packages
Though we always strive to provide a superior customer experience, mail couriers on occasion experience lost/stolen/damaged packages. Unfortunately, we cannot be responsible for the couriers, and would not be able to reimburse you in the event that your package gets delayed, lost, stolen or damaged. We’d recommend that you contact the courier directly as they are best positioned to remediate the issue.
Customs duties and fees
Some countries charge additional customs duties and fees and customers are responsible for any such charges. As best as practicable, although we are by no means global customs experts, we strive to make customers aware of the possibility of such duties and fees in advance, and have included some general estimates by locations below for reference purposes.
< Canada: about 8-30%, depending on the province
< Australia: about 15%
< Israel: about 25%
< Singapore: about 7%
< Puerto Rico: about 10.5%
< Colombia: about 19%
< United Arab Emirates: about 5-10%
< Saudi Arabia: about 5-10%
< Kuwait: about 5%
< Qatar: about 5%
< South Korea: about 10%
< Taiwan: between 20-40% depending on garment;
< China: between 14-25%
< Japan: 20-38% of your order value, depending on type of garment and garment material
Shipping Locations
We ship to: Australia, Canada, Colombia, Israel, Japan, Monaco, Norway, Qatar, Saudi Arabia, Singapore, South Korea, Switzerland, Taiwan, United States, U.A.E.
Ordering from the EU? Please contact us.
