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Shipping policy

Shipping

All orders will be shipped with DHL Express courier services from Bulgaria (in the European Union). 
PLEASE, PROVIDE YOUR PHONE NUMBER AT CHECKOUT WITHIN THE NOTE TO SELLER (DHL will contact you if it is not able to deliver your order for any reason and you will be able to coordinate directly with the delivery person)

We ship to: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States,U.A.E. Colombia, Saudi Arabia, Australia,Taiwan.

 

Orders receiving

If we have the garment(s) in stock, it will be shipped within 2 days.
If we don't have the garment(s) in stock, our talented team will start making your order and we'd aim to ship it within 5 business days.

Once you place an order, you'd receive your order:
> U.S. / Canada - within 1-2 weeks
> Asia - within 2-3 weeks
> EU countries - within 2-4 business days
> All other ends of the world - within 3 weeks

I. Shipping Cost

We offer free shipping on all orders within the U.S.

For all international orders shipping cost varies by the country in which you live and the weight of your final order which depends on the number and type of garment(s) you may choose to order. However, don’t worry! We offer free international shipping on orders over $500 USD. For orders below $500 USD you’ll be able to see the applicable shipping cost associated with any potential order before checking out.

Below are the shipping codes we use and will be displayed before check out for all counties:

Shipping Code

Definition

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Zone 10

Express Shipping 1

Тhe shipping fee applied for orders with combined total weight below 0.500kg.

$13.85

$14.82

$14.98

$15.41

$17.83

$17.50

$19.58

$21.17

$21.52

$34.90

Express Shipping 2

Тhe shipping fee applied for orders with combined total weight between 0.501kg and 1.00kg

$18.87

$19.84

$19.97

$20.78

$23.31

$22.67

$25.06

$26.64

$27.17

$37.90

Express Shipping 3

Тhe shipping fee applied for orders with combined total weight between 1.01kg and 1.500kg

$21.65

$22.79

$22.90

$23.72

$27.02

$26.67

$29.29

$31.58

$32.29

$42.90

Express Shipping 4

Тhe shipping fee applied for orders with combined total weight between 1.501kg and 2.00kg

$24.42

$25.74

$25.82

$26.67

$30.72

$30.67

$33.53

$36.51

$37.41

$45.90

Express Shipping 5

Тhe shipping fee applied for orders with combined total weight between 2.01kg and 3.00kg

$29.72

 $31.03

$31.28

$32.32

$36.89

$36.95

$40.18

$44.40

$45.52

$51.90

Express Shipping 6

Тhe shipping fee applied for orders with combined total weight between 3.01kg and 5.00kg

$39.86

$41.17 

$41.42

$43.12

$49.75

$50.59

$55.03

$61.98

$63.00

 

Express Shipping 7

Тhe shipping fee applied for orders with combined total weight between 5.01kg and 7.00kg

$44.61

$46.58

$47.50

$49.20

$56.50

$58.67

$63.81

$71.44

$72.47

 

Express Shipping 8

Тhe shipping fee applied for orders with combined total weight between 7.01kg and 10.00kg

$51.73

 $54.71

$56.62

$58.32

$66.62

$70.18

$76.97

$85.65

$86.67

 

 

 

Zone 1 covers:  Greece, Hungary, Slovakia, Romania, Slovenia

Zone 2 covers: Turkey

Zone 3 covers: Austria, Belgium, Croatia, Czech Republic, Croatia, France, Italy, Luxemburg, the Netherlands, Poland, the UK

Zone 4 covers: Cyprus, Denmark, Estonia, Finland, Republic of Ireland, Latvia, Lithuania, Malta, Portugal, Spain, Sweden

Zone 5 covers: Norway and Switzerland

Zone 6 covers: Canada

Zone 7 covers: Brazil, Peoples Republic of China, Hong Kong, Israel, Japan, Republic of South Korea, the Philippines, Qatar, Saudi Arabia, Singapore, Taiwan, the UAE

Zone 8 covers: Australia and New Zealand

Zone 9 covers: Puerto Rico

Zone 10 covers: Russia


II.Signature requirements

DHL Express Orders are sent with a signature requirement to provide an ease of delivery based on extensive customer feedback.  Once your package's DHL shipping documentation is generated by us, you should receive a communication from DHL either via text or email allowing you to confirm your delivery details.  If DHL ultimately confirms delivery via tracking number, we consider the package delivered and, while we will do whatever we reasonably can to help escalate the issue with DHL, we respectfully won't be able to offer any resolution from our side.

III. Lost Packages

Although we send all shipments via DHL Express (and subsidize those shipping costs) to ensure the highest quality and most secure possible delivery to you, DHL does on occasion experience lost/stolen packages. Unfortunately, we cannot be responsible for DHL and would not be able to reimburse you in case your package gets lost or stolen. Please contact DHL in the event of such an unfortunate incident as they are best positioned to re mediate the issue. 

IV. Customs duties and fees

Some countries charge additional customs duties and fees and customers are responsible for any such charges. As best as practicable, although we are by no means global customs experts, we strive to make customers aware of the possibility of such duties and fees in advance of sending any order (in this context, you may get a courtesy email warning). We are occasionally asked if we can send packages as gifts to avoid such charges. To be clear, even if certain, other e-commerce businesses engage in this practice (as we are told), this is an illegal practice and may additionally subject you, as the customer, to penalties and fines in your own country. Regardless, as a business that strives to be ethical in its approach, we are not able to mark your items as gifts with low value on customs forms. 

V. Shipping Address

All items will be shipped to the address on your Marcellamodanyc account. If you wish your item to be shipped to a different address, please add a note to seller at checkout so that we can use the appropriate address. If we mail your order to the address on your Marcellamodanyc account prior to your sending us any request for an address change, we would be unable to reimburse you for the cost of potentially transferring the package.  We thank you in advance for your kind understanding. 

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