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Returns

Returns and Exchanges Marcellamoda

 

EASY RETURNS MARCELLAMODA

TO START YOUR RETURN OR EXCHANGE:
 

I live in the US Click here to purchase and print a mailing label to return your item to our US facility.            

I live outside of the US  Contact our customer care team for return instructions, or to purchase a $35 label to return with our DHL Pickup service to our European atelier.

RETURN FAQs:
 
RETURN REQUIREMENTS

Happy holidays! We've extended our return/exchange window for the holiday season! Any order placed from November 22nd through the end of December, 2020 may be shipped back to us if postmarked by January 25th, 2020. All items must be unwashed, unworn, unaltered, and the original tags must be attached. A $10 care charge applies to all products requiring special handling, such as dry cleaning.

ELIGIBLE ITEMS

Please note that face coverings and accessories, as well as all items marked "final sale," are non-refundable. Regular sale items may be returned or exchanged. "Clearance" items, however, may not be exchanged and can only be returned for store credit. Custom garments are not eligible for return or exchange.

REFUND PROCESSING

We will reimburse you within 7 business days of receiving your return. For exchanges, we will mail the replacement as quickly as possible and will send you a tracking number.
 
Please review our return policy for more information about returns and exchanges.

IMPORTANT INFO FOR CUSTOMERS OUTSIDE THE US:

You’d be returning the product(s) to our European office in Bulgaria. We are happy to offer a discounted shipping option, which is usually less expensive and faster than other shipping options. We can schedule a DHL pickup at a discounted rate of $35 USD. Please contact us with the specific pieces you’d like to return/exchange and we’ll send you a link to purchase the DHL shipping option.

If you decide not to take advantage of our discounted DHL return option, we suggest that you send your return with your country's governmental postal service with a tracking number to ensure your package's safe arrival. We ask that you kindly refrain from using an international courier such as DHL, FedEx, UPS, TNT, etc. as intl' couriers charge a customs processing fee of about $50 USD with such global shipments. Please note that in this event, we would need to pass along any such fee to you in order to process your exchange/return.

If you’re arranging your own exchange/return, in the process of filling out the customs declaration at your local governmental postal service, please be sure to reference the order number of your invoice and the exact amount paid (net of shipping) for the specific item(s) you plan to return or exchange. Unfortunately, failure to do so may result in significant penalties associated with your return or exchange on the part of the U.S. and/or E.U. customs authorities.
 
Have questions? Please contact us!
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