Orders, Returns and Exchanges Q&A (updated on March 19th, 2020)
We are extending our standard processing period to 1-3 weeks. Here are some more specific details:
1) Returns and exchanges - process: many of you have returns and exchanges that are in process (you received a shipping label from us or have already shipped your return/exchange package). Unfortunately, we were not able to process the returns/exchanges that were in our possession this week and of course those that still remain in transit. We won’t be able to process any of these until we re-open our office and are so incredibly sorry for this!! We will be in touch at the beginning of April with an update.
2) Returns and exchanges – new requests: we would be happy to create shipping labels for all of you once we re-open our office. We will de-activate our returns/exchanges listings not to cause confusion. Additionally, for any item eligible to be returned/exchanged as of today, March 15th, we will be extending a new 45-day return/exchange window from the date of our re-opening. Again, regardless, we will be in touch at the beginning of April with an update.
Please contact us at email@example.com with questions. We're here and care for each and every one of you and thank you for your trust! Please forgive us any delays in getting back to you.